311 City Service Requests in 2022

Data provided here are from the DC's 311 service request center. They represent all service requests such as abandoned automobiles, parking meter repair and bulk trash pickup. Requests are received by the Office of Unified Communications (OUC) through the Mayor's Call Center (311), citizens web intake at http://311.dc.gov, electronic and US mail service or via other methods of communication. The Office of Unified Communications (OUC)oversees the designated call center for all 311 calls and for all District 911 calls. Please also visit the DC 311 Service Request Mapwhich allows the public to see service requests in the last 30 days. Users can view requests by Ward within charts. Just set the area filter to select service requests. Click on a service request to view details.本数据集收录的数据源自华盛顿特区（DC）311便民服务中心，涵盖废弃车辆举报、停车缴费仪维修、大件垃圾清运等全品类服务请求工单。此类服务请求由统一通信办公室（Office of Unified Communications, OUC）通过市长热线中心（311）、市民端线上工单受理平台http://311.dc.gov、电子及平邮渠道，或其他通信途径接收。统一通信办公室统筹负责全市311来电及特区911来电的指定呼叫中心运维管理工作。公众可访问DC 311服务请求地图平台，查询近30日内发布的各类服务请求；用户可按选区（Ward）筛选，以图表形式浏览对应区域的工单，仅需设置区域筛选条件即可完成服务请求的筛选，点击具体服务请求即可查看详细信息。