Rotated factor loadings of aspects of quality of care in contraceptive services.

†Excluded statements; Needs assessment-“wanted to perform pelvic exam”; Information given to users- none; Choice of contraceptive method- “Client given method of choice (where applicable)”, “Provider told other method besides the one adopted”, “Received information without any single method being promoted by provider”; Interpersonal relations- “Nobody else could hear during client-provider consultation”, “Provider permitted client to ask questions”, “Nobody else was in the room/space during client- provider consultation”, “Provider said some things a client did not understand”, “Door closed or curtain drawn when client with provider”, “Provider did nothing to breach clients' privacy/confidentiality”, “Client given IEC material”, “Provider raised her/his voice or shouted at client”, “Provider made comment about client's age or appearance”; Constellation of services- “Contraceptive posters, job aids observed in service area”, “Provider advised about HIV testing”; Continuity mechanism- “Client given appointment card with follow up”, “Client told about availability of community distribution for refill”.