Data of \u300aOptimizing waiting experiences: How passenger progress information and entertainment fillers jointly influence online \u300b

This study looked at how drivers\u2019 emotional experiences and perceptions of time while waiting for passengers on online car-hailing services were affected by entertainment fillers and interface information display strategies. Three independent variables were used to complete the between-subjects experimental design: a countdown indicator (with or without), animated icons (pointer icons\/humanoid icons) for passenger location, and entertainment fillers (with or without). The simulation experiment, which involved recruiting 50 skilled online car-hailing drivers, assessed consumers\u2019 emotional experiences and perceptions of time in great detail. The three-dimensional emotion model of pleasure-arousal-dominance and the theory of time perceptions were used to design the experiment. The results show that users\u2019 emotional experiences and perceptions of time are significantly impacted by countdown indicators and entertainment fillers. According to the interaction impact between the countdown and the passenger animation symbols, the \u201chumanoid icons\u201d in the \u201cwith countdown\u201d scenario result in a faster perception speed, but the \u201cno countdown\u201d situation has the reverse effect. The results of the study provide empirical evidence in favor of enhancing the waiting interface design for online car-hailing rentals, especially when balancing functional indicators with cognitive loads.