MTA Bus Customer Journey-Focused Metrics: Beginning 2020

Additional Bus Stop Time is the average time that customers spend waiting at a stop beyond their scheduled wait time.

Additional Travel Time is the average time customers spend onboard a bus beyond their scheduled travel time.

Customer Journey Time Performance is the percentage of customers whose journeys are completed within 5 minutes of their scheduled time.

This dataset covers data from 2020 and on. For data between 2017 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Bus-Customer-Journey-Focused-Metrics-2017-2019/8mkn-d32t.

附加公交站点等待时间系指乘客在超出预定等待时间的情况下，在站点平均等待时长。附加旅行时间则指乘客在公交车上的平均旅行时长，超出其预定旅行时间。乘客行程时间绩效指标衡量的是，行程完成时间在预定时间前后5分钟内的乘客比例。本数据集涵盖了2020年及以后的数据。对于2017年至2019年的数据，请参阅数据集https://data.ny.gov/Transportation/MTA-Bus-Customer-Journey-Focused-Metrics-2017-2019/8mkn-d32t。