Customer Relationship Management software spending worldwide 2012, by subsegment

The statistic shows the global spending on customer relationship management software (CRM) in 2012, broken down by subsegment. The customer service and support segment accounted for 37 percent of the spendings.

该统计数据揭示了2012年全球客户关系管理软件（CRM）的总体支出情况，并按细分市场进行了详细划分。其中，客户服务与支持细分市场占用了37%的支出。