UCI Libraries chatbot Transcripts (ANTswers)

ANTswers is an experimental chatbot that can answer questions about the UC Irvine Libraries. ANTswers is a web-based application, run on a remote library server and is accessed through a web interface page. ANTswers’ personality and persona is based on the UCI mascot, Peter the Anteater. ANTswers responds to simple and short questions. The first link in a response opens in a preview window, all other links open in a new window. Each transaction is reviewed and a data form is filled out to track usage; such as date, time, answer rate, etc.

Using the UAMCorpusTool3 an analysis of ANTswers transcripts were conducted for a 2019 ACRL Contributed Paper.  Transcripts with the corresponding replies removed are available here.  Names (if provided) have been removed for privacy.

Methods
Qualitative data - observational. Transcripts exported from ANTswers back-end system.