Systems approach to the development of integrated solutions in the Nordic manufacturing industry

Solutions are a seamless integration of product and services to fulfil customer needs. The project focuses on how to integrate product development processes (based on product characteristics) and service development processes (based on activities and processes) to develop integrated solutions through a systems approach. Specifically, the project targets the issue of uncertainty management within solution development which manifests itself in high failure rates across industry sectors (as high as 79% failure rates with 25% of companies incurring losses). These uncertainties can arise from the increased operational complexity of solution development and is thus a core issue for managers in practice. This project will focus on categorising these uncertainties, identifying suitable management approaches for reducing and navigating uncertainties and disseminating results and guiding heuristics to engineering managers and other leading practitioners in relevant companies.

解决方案是实现产品与服务的无缝融合，以满足客户需求。该项目致力于探讨如何通过系统方法，整合基于产品特性的产品开发流程与基于活动和流程的服务开发流程，以开发综合解决方案。具体而言，项目针对解决方案开发中的不确定性管理问题，这一问题在行业各领域表现为高失败率（高达79%的失败率，其中25%的企业遭受损失）。这些不确定性可能源于解决方案开发过程中日益增长的运营复杂性，因此成为实践中管理者面临的核心问题。本项目将专注于对这些不确定性进行分类，识别减少和规避不确定性的适宜管理方法，并传播研究成果和指导性启发式方法，以指导工程管理者及其他相关公司的资深从业者。