2.17 311 Email Response Times (summary)

<p>The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. Our goal is to achieve a response rate to the Tempe 311 inbox messages (emails to 311, voicemails, emails from tempe.gov, work requests) of less than or equal to 1 business day for 90% of inquiries.</p><p>This page provides data for the 311 Email Response Time performance measure.</p><p>The performance measure dashboard is available at&nbsp;<a target='_blank' href='https://strong-community-connections-tempegov.hub.arcgis.com/pages/311-email-response-time' rel='nofollow ugc noopener noreferrer'>2.17 311 Email Response Time</a>.</p><p><a target='_blank' href='https://tempe.gitbook.io/data-dictionary/2.17-311-email-response-times' rel='nofollow ugc noopener noreferrer'><strong>Data Dictionary&nbsp;</strong></a></p><p><span style='font-size:18px;'><strong>Additional Information</strong></span></p><p><strong>Source:</strong> tempe.gov and Accela CRM</p><p><strong>Contact:</strong> Moncayo, Kim</p><p><strong>Contact E-Mail:</strong> [e-mail]</p><p><strong>Data Source Type:</strong></p><p><strong>Preparation Method: </strong>All emails or voice messages from the Tempe311 inbox are entered into Accela CRM as a work order or a request. An excel report is pulled from Accela CRM of all Tempe311 Inbox entries and then checked and verified for response time.</p><p><strong>Publish Frequency:</strong> Quarterly</p><p><strong>Publish Method:</strong> Manual</p>