Quality of service survey November 2021 - Residency requests

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online service for requesting residence, change of residence and address, activated in November 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)). The questionnaire can be completed online by the user after making the request and allows him to express his satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request. The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete. (*) closed questions only本数据集涵盖2020年11月上线的、符合《数字行政法典》（立法令第82/2005号第7条第3款，经第179/16号立法令第8条第1款修订）要求的居住申请、住址变更及地址变更在线服务的用户满意度调查问卷反馈详情（*）。 用户在提交服务申请后，可在线填写本问卷，针对服务的可访问性、便捷性与服务效能表达满意度评价。用户将在服务申请流程结束时，通过电子邮件接收的链接访问该问卷。 该调查结果每月于https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete 平台发布。 (*) 仅包含封闭式问题