Share of UK adults dissatisfied with the airport experience 2023, by reasons

In October 2023, the primary factor contributing to the overall travel experience of air travelers in the United Kingdom was delayed flights, accounting for a significant passenger share of 33 percent. Travel satisfaction was also affected by poor customer service, as 21 percent of air passengers were dissatisfied with the customer service they received.

于2023年10月，英国航空旅客的整体旅行体验中，主要影响因素为航班延误，占乘客总数的33%，对旅客满意度产生了显著影响。此外，客户服务质量低下亦对旅客满意度造成影响，其中21%的航空旅客对所接受的服务表示不满。