Customer satisfaction index of life insurance brands in the U.S. 2022-2023

In 2023, AIG was deemed the life insurer with the highest customer satisfaction score as per the American Customer Satisfaction Index (ACSI). AIG achieved a customer satisfaction score of 82 out of 100 points, which was an increase of three points year-on-year. Between the years 2022 and 2023, John Hancock experienced the highest increase in its customer satisfaction score, rising from 75 to 80, indicating a growth of nearly five points. However, MassMutual exhibited the lowest customer satisfaction score among all the life insurers, with a score of 77 points.

在2023年，根据美国顾客满意度指数（ACSI）的评估，美国国际集团（AIG）被评为顾客满意度最高的寿险公司。AIG的顾客满意度得分为满分100分的82分，较上年增长了3分。在2022年至2023年间，约翰·汉考克保险公司在顾客满意度得分上实现了最大幅度的提升，得分从75分上升至80分，增幅接近5分。然而，在所有寿险公司中，万通金融集团表现出的顾客满意度得分最低，得分为77分。