Customer support satisfaction score of major online retailers in Japan 2023

The customer support services of Yodobashi's online platform showed the highest customer satisfaction among general e-commerce websites in Japan, as revealed in a survey conducted in August 2023. The support services of the Japanese electronic mass retailer received 743 points on a 1,000-point scale, while its rival Bigcamera.com fell to the fifth place with 680 points.

根据2023年8月的一项调查结果，Yodobashi在线平台提供的客户支持服务在日本一般电子商务网站中获得了最高的客户满意度。日本电子大众零售商的支持服务在1000分的评分体系中获得了743分，而其竞争对手Bigcamera.com则降至第五位，得分为680分。