Communal Heating Consumer Survey Report

The Communal Heating Consumer Survey was conducted in October 2017 to collect feedback from consumers on their views on the quality and satisfaction of the communal heating scheme which provides space heating and hot water to their properties. A report has been published a year after, summarising the survey's key findings and results, and it can be downloaded [here](https://data.london.gov.uk/download/communal-heating-consumer-survey-report/13475a35-7cd4-4e54-af7d-60c9b35a1030/communal_heating_consumer_survey_final.pdf).

The GLA is aware that residents in some new developments where CHP systems have been installed have expressed concerns about aspects of their heating arrangements. To better understand the issues, in October 2017 the GLA has undertaken a customer experience survey of residents of housing developments in London whose heating arrangements incorporate a communal heating system / on-site district heating network supplied by CHP. This has involved schemes installed both pre- and post-London Plan (2009). A total of 384 responses were gained from 44 sites across London.

The survey conclusions have been contrasted with those of similar recent studies carried out by other organisations. The [BEIS Heat Network Consumer Survey](https://www.gov.uk/government/publications/heat-networks-consumer-survey-consumer-experiences-on-heat-networks-and-other-heating-systems) (2017) and this survey both conclude that heat customers served by communal heating systems and heat networks, including CHP, are generally satisfied with their heating arrangements.

《社区供暖消费者调查》于2017年10月进行，旨在收集消费者对其所居住物业提供的社区供暖方案的质量与满意度的反馈。一年后，一份报告已发布，总结了调查的主要发现与结果，并可通过[此处](https://data.london.gov.uk/download/communal-heating-consumer-survey-report/13475a35-7cd4-4e54-af7d-60c9b35a1030/communal_heating_consumer_survey_final.pdf)下载。大伦敦管理局（GLA）了解到，在安装了热电联产（CHP）系统的某些新建住宅中，居民对其供暖安排的某些方面表示了担忧。为了更好地理解这些问题，大伦敦管理局于2017年10月对伦敦住房开发区的居民进行了顾客体验调查，这些住宅的供暖安排包含了社区供暖系统/由CHP供应的现场区域供热网络。这包括在伦敦规划（2009年）前后安装的方案。伦敦全市共收集到来自44个地点的384份回复。调查结论与由其他组织进行的类似近期研究的结论进行了对比。[英国能源与清洁增长部（BEIS）热网消费者调查](https://www.gov.uk/government/publications/heat-networks-consumer-survey-consumer-experiences-on-heat-networks-and-other-heating-systems)（2017年）和此次调查均得出结论，由社区供暖系统和热网（包括CHP）服务的热能消费者对他们的供暖安排普遍表示满意。