service sabotage and customer-oriented OCB
收藏科学数据银行2024-07-23 更新2026-04-23 收录
下载链接：
https://www.scidb.cn/detail?dataSetId=3ef31fa8a9594e9fb6f559125d030525
下载链接
链接失效反馈官方服务：
资源简介：
This paper explores how to guide employees’ service sabotage into customer-oriented organizational citizenship behavior (OCB) for all customers in the subsequent service process. Two studies were conducted, including an experimental study with 131 employees and a two-stage questionnaire study with 395 employees.
提供机构：
Yuanhua Chen
创建时间：
2024-07-12
