KPIs for the validation of the GreenSoul behavioural models

This document presents both the methodology followed to select the Key Performance Indicators (KPI) and the final KPIs selected to measure the impact achieved by the actions carried on during the pilots. To select the KPIs we first have prepared a comprehensive list of KPIs to consider, then we follow a Delphi Method to reach a consensus among a panel of experts about the how to score every KPI in several aspects and finally we perform a descriptive statistical analysis to select the best set of KPIs.