Process Performance Indicators for IT Service Management: The PPI Dataset
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资源简介：
Set of process performance indicators defined in natural language, related to the IT service management processes of several public organizations in Spain as published in <em>Estrada-Torres, B., del-Río-Ortega, A., Resinas, M., & Ruiz-Cortés, A. (2021). Process Performance Indicators for IT Service Management: The PPI Dataset. In Research and Evidence in Software Engineering: From Empirical Studies to Open Source Artifacts (pp. 125-132). CRC Press. DOI: https://doi.org/10.1201/9781003168393-8</em>
创建时间：
2022-02-09
