Embedding client experience family violence service design and delivery

People with lived experience are central to the design and delivery of family violence support. The Embedding client experience into family violence service design and delivery project positions victim-survivors as expert problem-solvers with lived and living experience of services and service systems that can help drive systems change and service design. This project sought to build a lived experience and practice-informed evidence base about how to meaningfully and safely engage client voices to strengthen family violence support in Victoria. Through a series of collaborative workshops with family violence victim-survivors and practitioners, this project developed the Client Feedback Framework. The Client Feedback Framework supports family violence service providers to implement person-centred, trauma and violence-informed client feedback processes and systems.