Customer retention due to social media banking in Europe 2014

This statistic illustrates the retention rates among retail banking customers in Western and Central Europe as of 2014, dependent on the availability and accessibility of social media banking. The source provides further explanation that "retention is likely to increase at banks that offer strong social media experiences". In that time, retention rates were estimated at approximately 53 percent in Central Europe and 44 percent in Western Europe.

本统计数据描绘了2014年西欧和中欧零售银行客户留存率，该比率取决于社交媒体银行的可获得性和易用性。来源进一步阐释，指出‘在提供优质社交媒体体验的银行中，客户留存率有望提升’。在此期间，中欧的留存率估计约为53%，而西欧则为44%。