Improvements in retail customer experience 2020

In 2020, senior logistics executives in retail and e-commerce fulfillment were asked what areas of the retail customer experience they would have liked to improve in the next year. The most common answer was pricing and promotion to ensure profitability from market launch through markdown, chosen by 48 percent of them. Both workforce management and space and floor planning followed with 38 percent of the answers.

在2020年，零售和电子商务履约领域的资深物流管理人员被询问他们希望在来年提升哪些零售客户体验领域。最普遍的回答是价格和促销策略，以确保从市场推出到折扣期间的盈利性，48%的受访者选择了这一选项。其次为人力资源管理和空间及地面规划，分别有38%的受访者提及。