Emergency Snow Removal Service Requests

Data Custodian: 311 Data Currency Comments: The data will be updated frequently, often multiple times per month. Dataset Description: Priority snow and ice requests on public right of way. The dataset contains information on customer initiated service requests entered into the City of Windsor 311 system from various channels (phone, email, online self-serve, text, mobile app, chat). 311 manages the service request data for City of Windsor departments and divisions represented in this dataset. As such, 311 consulted the participating divisions and subject matter experts for this release. This data set is extracted electronically from the 311 customer request management system. Data Accuracy Comments: This data represents only a portion of overall City of Windsor services and the number and location of service requests will not be representative of the full range of services provided by the City of Windsor. This data represents requests for service entered into the 311 system initiated from the customer's perspective based on description provided by the customer at the time of contact with 311. However, during the request fulfillment process, it could be determined that the customer's request may not be valid or may need to be adjusted. For example a request for a tree trim is made, but upon investigation by the Forestry department it is determined that the tree is on private property and therefore the responsibility of the property owner to maintain. Review of data should take into consideration the urban attributes and context of the issue being reported, such as vegetation density, population density, age of infrastructure asset, zoning and applicable by-laws, and it should also be noted that multiple reports may be received for the same issue, which can influence results. Attributes: Service Request Description: A text field of the request for service description created within the 311 system. The 311 service creates requests on behalf of the customer and forwards it to the appropriate department or division for action. Department: A text field indicating the department or division responsible to follow up on the request for service. Channel of Service: A text field indicating the channel by which the inquiry was received: phone, email, online, text, or chat. Created Date: Numeric field indicating the date and time the service request was entered into the system. Block: Numeric field representing the block location of the reported service request. If no municipal address exists, this field will be blank. Street: Text field providing the street name location of the reported service request. Ward: Alpha numeric field indicating the political ward associated with the reported service request.数据保管方：311数据 更新频率说明：本数据将频繁更新，通常每月多次更新。 数据集说明：本数据集收录温莎市311系统中，来自多渠道（电话、电子邮件、在线自助服务、短信、移动应用、在线聊天）的用户发起的公共道路优先冰雪处置服务请求相关信息。311负责管理温莎市各部门及分支机构的服务请求数据，因此本次发布已征询参与部门及相关领域专家的意见。本数据集通过电子方式从311客户请求管理系统中提取。 数据准确性说明：本数据集仅涵盖温莎市部分服务内容，服务请求的数量与位置无法代表温莎市提供的全部服务范围。本数据集收录的是用户联系311时，基于其现场描述发起的服务请求，但在请求处置流程中，可能会发现用户请求无效或需要调整。例如，用户提交树木修剪请求，但经林业部门核查后发现该树木位于私人领地，应由物业业主负责维护。审阅本数据集时，需考虑所报告问题的城市属性与背景，例如植被密度、人口密度、基础设施资产使用年限、分区规划及适用地方法规；同时需注意，同一问题可能收到多份报告，这会对分析结果产生影响。 属性字段说明： 服务请求描述：311系统内创建的服务请求文本描述字段。311服务将代用户生成请求，并转发至对应部门或分支机构进行处置。 负责部门：用于指示负责跟进该服务请求的部门或分支机构的文本字段。 服务渠道：用于指示咨询接收渠道的文本字段，涵盖电话、电子邮件、在线自助服务、短信或在线聊天。 创建日期：用于指示服务请求录入系统的日期与时间的数值字段。 街区：用于指示所报告服务请求的街区位置的数值字段。若无市政地址，则该字段留空。 街道：用于提供所报告服务请求的街道名称位置的文本字段。 市政选区（Ward）：用于指示与所报告服务请求相关的政治选区的字母数字混合字段。