Name: From Human to Machine: Investigating Bank Customer Perceptions on Chatbot-Based Customer Service
Creator: Zenodo
Published: 2025-07-23 04:57:39
License: 暂无描述

From Human to Machine: Investigating Bank Customer Perceptions on Chatbot-Based Customer Service

(Abstrak)

Zenodo2025-07-23 更新00

Bank Customer Perceptions

Survey data on corporate reputation, relational trust, satisfaction, and loyalty (n=675) as perceived by customers of German banks.

Mendeley Data00

Dataset and Analysis of Customer Service Chatbots

This dataset is the digital appendix to the accepted publication "Left, Right, Down, or Round – Exploring the Design of Patterns in Chatbot Interfaces and How Users Like Them" from CONVERSATIONS 2025

Zenodo2025-11-26 更新40