Innovative Approaches to Supporting Constituent Services

IFLAPARL 2024 Annual Conference (Madrid, 17-18 October), Day Two, Third session. The presentation describes how the Congressional Research Service supports the United States Congress’s representational work for their constituents. It covers written products issued by the agency, programs aimed for assisting district and state staff, and other services aimed at backing this work (slides presentation). Julia Taylor: Assistant Director, Knowledge Services Group, Congressional Research Service, and a member of the IFLAPARL Standing Committee (2023-2027) Jennifer Manning: Senior Research Librarian, Government and Finance Division, Congressional Research Service, and CRS Correspondent to ECPRD