ADVANTAGES AND IMPLEMENTATION CHALLENGES OF ELECTRONIC INSURANCE SYSTEMS

This article examines the advantages and challenges associated with implementing electronic insurance (e-insurance) systems. The study explores benefits such as increased accessibility, efficiency, cost reduction, improved customer service, and enhanced data management. At the same time, it highlights challenges including technological infrastructure limitations, cybersecurity risks, regulatory compliance, and resistance to change among stakeholders. The research provides insights into strategies for successful adoption of electronic insurance systems and recommendations to optimize their effectiveness in improving service delivery and customer satisfaction.