TECHNICAL FAILURE OF HEARING AIDS PROVIDED BY THE NATIONAL HEALTH SYSTEM

Purpose : to investigate about repair issues of hearing aids at National Health System.Methods : it was analyzed hearing aids technical failures whose patients had showed complaints concerning the device on five different services considering the period from January to May 2009, analyzed by descriptive statistic.Results : the main technical failures found were: 37.44% of failures on amplifier, 25.59% of failures on microphone. Related to the device’s technological sort and category it’s verified that the behind the ear hearing aids and of category A presented higher technical failure incidence. It’s also observable that the devices presented utility life of 22 months on average before presenting any technical failure. In the majority of the population studied, the cost for the repair of these devices was between R $ 500,00 and $ 1000.00. From the perception of hearing aids failure by the patient, 51.82% contacted the service seeking for care and 61% of analyzed hearing aids were still on guarantee term and they were fixed by technical assistance without additional cost to patient.Conclusion : the main technical failure found was failures on amplifier. The behind the ear hearing aids and of category A presented higher technical failure incidence.