Identification of consumers before checkout by North American retailers 2019

As of December 2019, 78 percent of North American retailers reported that they were unable to identify their consumers prior to checkout. 56 percent of North American retailer survey respondents stated that their main customer engagement priority for 2020 was customer identification / personalization of the customer experience.

截至2019年12月，北美地区的78%的零售商报告称，他们在结账前无法识别其消费者。在北美零售商的调查受访者中，有56%表示，他们2020年的主要客户互动优先事项是客户识别/客户体验的个性化。