Process Performance Indicators for IT Service Management: The PPI Dataset
收藏数据链接：
官方服务：
资源简介：
Set of process performance indicators defined in natural language, related to the IT service management processes of several public organizations in Spain as published in <em>Estrada-Torres, B., del-Río-Ortega, A., Resinas, M., & Ruiz-Cortés, A. (2021). Process Performance Indicators for IT Service Management: The PPI Dataset. In Research and Evidence in Software Engineering: From Empirical Studies to Open Source Artifacts (pp. 125-132). CRC Press. DOI: https://doi.org/10.1201/9781003168393-8</em>
提供机构：
Zenodo创建时间：
2022-02-09
