FCA firm complaints data 2019 H1 (1 January to 30 June 2019)

Financial firms provide data to the FCA every six months about the complaints they have received, what these were about and how they dealt with them. The FCA collects and publishes data at both an aggregate (market level) and firm specific, although only publishes firm specific data for firms reporting 500 or more complaints in a six month reporting period, or 1,000 or more complaints in an annual reporting period.

金融企业每半年向英国金融市场行为监管局（FCA）提供其收到的投诉信息，包括投诉内容及其处理方式。英国金融市场行为监管局（FCA）对数据进行汇总（市场层面）和针对具体企业的收集与发布，尽管仅对在六个月报告期内收到500起或以上投诉，或年度报告期内收到1000起或以上投诉的企业发布具体企业数据。