RFID timestamp and electronic survey data for patient experience

This dataset has survey data of patient’s experiences and RFID timestamp data for recording patient’s journey in a hospital. RFID machines are deployed at three stations of the hospital namely registration, OPD and doctor front desk. RFID data is recorded using the ZKTeco model K30 RFID machine with RFID tags of 125 kHz and it contains the timestamp information of each patient spent at the station. The survey data is collected using an electronic application developed through the Android technology installed on Tablet PC The timestamp data of each patient is recorded using RFIDs deployed at three stations (registration, OPD, doctor).
An RFID tag is given to each patient which he swipes on the station RFID machine which records the patient's timestamp at each station.
After visiting the doctor the patient fills the automated survey form that has 18 questions regarding services of six stations on Tablet PC. The survey form is taken from the hospital. The data is used is to develop an algorithm for an automated patient experience system. The hospital service management can take corrective actions by looking at the timestamp data collected through RFIDs to calculate queue time and actual process time to check congestion at each station. The analysis of electronic survey data is useful for hospital service management to check the weak service of the station.