Matrix of states of agents resulting from a single message sent by the ‘Sender’ and received by the ‘Recipient’ in given state.

Each cell is the final state of the recipient. For simplicity, only the changed recipient states are noted. In the case of CXX message received by a CYY agent (or vice versa) there are two possible outcomes: with probability , the recipient of the contrary message may get agitated, changing its emotional state from C(calm) to A(agitated), without changing the information nor the opinion, CYY→AYY. With probability , a calm contrarian message may convince the calm recipient to change its information and therefore, opinion, resulting in transition CYY→C00. Calm messages expressing the same opinion as the agitated agent holds, are assumed to always decrease its agitation due to the perceived ‘support’. On the other hand, a calm contrarian message may, with small ‘calming’ probability , turn the agitated agent into calm neutral state C00.