Complaints about how Passenger Focus resolved a complaint appeal January 2009 - July 2014

This data concerns complaints made to Passenger Focus about the way in which Passenger Focus resolved a complaint appeal on behalf of a passenger.

This data provides information about both the number of complaints in a csv datasheet and the reasons for this complaint as well as txt data licensing and explanatory notes documents which provide guidance on how to interpret and use the data.

The number and important dates for complaints are shown in the CASES datasheets and there are separate COMMENTS datasheets for each period containing more information about the reasons (known as 'comments') that complaints about the way Passenger Focus resolved a complaint appeal were made.

More detail can be found here: http://data.passengerfocus.org.uk/download_data/

本数据集涉及乘客向乘客关注中心提出的关于乘客关注中心代表乘客解决投诉申诉的方式的投诉。该数据集提供了有关csv数据表中投诉数量以及投诉原因的信息，以及txt数据许可和解释性说明文档，这些文档提供了关于如何解读和使用数据的指导。投诉的数量和重要日期在CASES数据表中展示，而每个时期的详细信息和投诉原因（被称为'评论'）则在各自独立的COMMENTS数据表中提供。更详细的信息请参阅：http://data.passengerfocus.org.uk/download_data/