Historical vehicles tax-filing and tax-payment behavior in Antioquia - Colombia

The data refers to the Department of Antioquia’s annual vehicle tax filing and payment services, available via a website (www.vehiculosantioquia.com), a mobile application, and physical offices. Also, the data includes the actions performed by the government influencing the services.<br><br>For these services, the Department has total control and can issue regulations ruling the process, the service design, technology selection, and the channels to offer the services. The Department of Antioquia has 1.5 million vehicles, and approximately 1.2 million are subject to this tax (motorcycles with engines smaller than 125 cm3, public transport vehicles, and government vehicles are exempt). The annual payment rate is 79%, with the remaining 21% becoming defaulters. Almost 25% of the Department’s annual income comprises overdue amounts, including penalties and interest.<br><br>This information was extracted from the operational database and contains the weekly consolidated data from 2015 to 2020 (11,235,510 million filing records and 5,006,830 million payments from 2015 to 2020, in 313 weeks), including service type (e-filing, e-payment), week (represented by the Sunday dates), number of services for overdue and current term per channel (current term physical, current term e-government, due term physical, and due term e-government). We studied the behavior of the weekly adoption of e-government by citizens (AEC) rate. Our AEC measurement was as follows: the number of services requested in the e-government channel divided by the total number of services requested.<br><br>In parallel, to provide context for the data, we collected data from physical records and documents, digital records, and relevant laws and regulations. We conducted several interviews with the service operation manager and staff from 2018 to 2021 to identify all actions related to the services performed for three years, starting from 1 January 2018 to 31 December 2020. Each action performed during the three years was classified according to the institutional factor groups, used as independent variables, and analyzed.<br>