Employment structure in business services centers broken down into supported process categories.

The structure of business services provided in centers in Poland is highly diversified, however, the vast majority of entities provide services in several categories of business processes. IT activities and financial and accounting (F&A) services together generate slightly more than half of employment in the industry (51%). Customer Operations (14%) and BFSI (Banking, Financial Services, Insurance, 13%) also play a significant role. Together, the above-mentioned categories generate over 75% of employment in the sector.