Road Cave-In Service Requests

Data Custodian: 311 Data Currency Comments: The data will be updated frequently, often multiple times per month. Dataset Description: Repair of cave-ins and road sink holes. The dataset contains information on customer initiated service requests entered into the City of Windsor 311 system from various channels (phone, email, online self-serve, text, mobile app, chat). 311 manages the service request data for City of Windsor departments and divisions represented in this dataset. As such, 311 consulted the participating divisions and subject matter experts for this release. This data set is extracted electronically from the 311 customer request management system. Data Accuracy Comments: This data represents only a portion of overall City of Windsor services and the number and location of service requests will not be representative of the full range of services provided by the City of Windsor. This data represents requests for service entered into the 311 system initiated from the customer's perspective based on description provided by the customer at the time of contact with 311. However, during the request fulfillment process, it could be determined that the customer's request may not be valid or may need to be adjusted. For example a request for a tree trim is made, but upon investigation by the Forestry department it is determined that the tree is on private property and therefore the responsibility of the property owner to maintain. Review of data should take into consideration the urban attributes and context of the issue being reported, such as vegetation density, population density, age of infrastructure asset, zoning and applicable by-laws, and it should also be noted that multiple reports may be received for the same issue, which can influence results. Attributes: Service Request Description: A text field of the request for service description created within the 311 system. The 311 service creates requests on behalf of the customer and forwards it to the appropriate department or division for action. Department: A text field indicating the department or division responsible to follow up on the request for service. Channel of Service: A text field indicating the channel by which the inquiry was received: phone, email, online, text, or chat. Created Date: Numeric field indicating the date and time the service request was entered into the system. Block: Numeric field representing the block location of the reported service request. If no municipal address exists, this field will be blank. Street: Text field providing the street name location of the reported service request. Ward: Alpha numeric field indicating the political ward associated with the reported service request.数据保管方：311数据 数据更新说明：本数据集将进行高频更新，通常每月更新多次。 数据集描述：本数据集聚焦路面塌陷与道路坑洞修复场景，收录了温莎市311便民服务系统收到的多渠道用户主动发起的服务请求信息，提交渠道涵盖电话、电子邮件、在线自助服务、短信、移动应用及在线聊天。311系统负责管理温莎市各参与部门及分支机构的服务请求数据，本批次数据发布前，311已征询了参与本次数据集编制的各部门及相关领域专家的意见。本数据集从311客户请求管理系统中以电子方式提取获取。 数据准确性说明：本数据集仅涵盖温莎市部分服务范畴，服务请求的数量与空间分布无法代表温莎市提供的全部服务范围。本数据集收录的是用户在与311系统接洽时，基于自身描述发起的服务请求。但在请求处置流程中，可能会核实到用户请求无效或需要调整的情况。例如，用户提交树木修剪请求，但经林业部门核查后发现该树木位于私人地块，维护责任应由业主自行承担。在使用本数据集时，需充分考虑所报告问题的城市属性与背景信息，如植被密度、人口密度、基础设施资产使用年限、分区规划及适用市政条例，同时需注意同一问题可能收到多份报告，这会对分析结果产生影响。 属性说明： 1. 服务请求描述：311系统内创建的服务请求文本描述字段。311系统将代为创建服务请求，并转发至对应部门或分支机构开展处置工作。 2. 负责部门：标明需跟进该服务请求的部门或分支机构的文本字段。 3. 服务渠道：标明咨询接收途径的文本字段，涵盖电话、电子邮件、在线服务、短信及在线聊天。 4. 创建日期：数值型字段，记录服务请求录入系统的日期与时间。 5. 街区：数值型字段，标识所报告服务请求的所在街区位置。若无市政地址，则该字段留空。 6. 街道：标明所报告服务请求所在街道名称的文本字段。 7. 市政选区：标明所报告服务请求所属市政选区的字母数字混合型字段。