electricsheepafrica/nigerian_retail_and_ecommerce_call_center_transcripts
收藏Hugging Face2025-10-06 更新2025-10-25 收录
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https://hf-mirror.com/datasets/electricsheepafrica/nigerian_retail_and_ecommerce_call_center_transcripts
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资源简介：
Call Center Transcripts数据集是一个包含尼日利亚零售和电子商务综合通话记录的集合，用于客户支持和业务分析。该数据集包含200,000行数据，共11列，涵盖通话ID、客户ID、代理商ID、通话日期、通话时长、问题类别、通话记录、情感、是否解决、是否升级和满意度评分等信息。数据集以CSV和Parquet格式提供，并确保了数据质量，适用于真实世界的应用。
The Call Center Transcripts dataset is a collection of comprehensive call center transcripts for Nigerian retail and e-commerce, used for customer support and business analysis. This dataset contains 200,000 rows with 11 columns, covering call ID, customer ID, agent ID, call date, call duration, issue category, transcript, sentiment, resolved, escalated, and satisfaction score. The dataset is provided in CSV and Parquet formats and ensures data quality suitable for real-world applications.
提供机构：
electricsheepafrica
