A Study on Liaison of Interdepartmental Communication to Improve Patient Gratification in Chennai Hospital

This research aimed to investigate liaison of interdepartmental communication and its effect on the
different perception of patients who comes to Chennai hospital for different purposes in India. This study
mainly focuses the satisfied patient to get delighted and making them as a gratified patient. The research
surveys leading hospital in Chennai through distributing 120 questionnaires to a convenient sample of
patients. A total number of 120 questionnaires were collected during two months period. The results show
that in what ways patient gets satisfaction and delightful. Furthermore, this technique used in this model
is a convenient diagnostic instrument to be used in assessing and monitoring the quality of healthcare
service in hospitals. This research intends to clarify the major factors affecting patients’ perception of
cumulative satisfaction in Chennai hospital in order to address the question ‘whether patients are
gratified.”