Main benefits of artificial intelligence (AI) among business for CX in the U.S. 2021
收藏www.statista.com2023-08-24 更新2025-03-25 收录
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https://www.statista.com/statistics/1197148/main-benefits-of-ai-for-cx-in-the-us/
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In a survey on customer experience (CX) among businesses conducted in the United States in 2021, participants were asked what the main benefits of artificial intelligence (AI) and robotic process automation are. The main perceived benefit, indicated by 37.4 percent of the respondents, appeared to be an overall improvement of efficiency.
在2021年于美国进行的一项针对企业客户体验（CX）的调查中，受访者被询问人工智能（AI）和机器人流程自动化（RPA）的主要益处。据37.4%的受访者表示，最主要的感知益处似乎在于整体效率的提升。
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