electricsheepafrica/nigerian-telecom-support-resolution-time-data

该数据集包含了客户支持问题的解决时间指标，具体包括票证ID、创建时间、解决时间、运营商、问题类型、优先级、渠道、首次响应时间（分钟）、解决时间（小时）、服务水平协议达成情况、是否重新打开、客户满意度、代理商ID和接触次数等信息。数据集反映了尼日利亚电信行业的真实特征，涵盖主要城市、运营商、电话号码格式等。

This dataset contains time-to-resolution metrics for customer support issues, including ticket ID, creation time, resolution time, operator, issue type, priority, channel, first response time (minutes), resolution time (hours), service level agreement met, reopened, customer satisfaction, agent ID, and touches. The dataset reflects authentic characteristics of the Nigerian telecommunications industry, covering major cities, operators, phone number formats, etc.