Overview of interview experts and Interview Guide

This document contains the overview of all interviewed experts and the full semi-structured interview guide used in the qualitative study. The expert overview includes information on job titles, sectors, and interview durations etc. The interview guide covers key thematic blocks related to generative AI (Gen-AI) adoption in service contexts, including professional background, trust in Gen-AI (functionality and human-like), the influence of Dark Triad personality traits, organizational support mechanisms, and practical implications. The guide was designed to complement the quantitative survey and to deepen understanding of individual and contextual factors influencing Gen-AI acceptance.