MTA Bus Customer Journey-Focused Metrics: 2017-2019

Additional Bus Stop Time is the average time that customers spend waiting at a stop beyond their scheduled wait time.

Additional Travel Time is the average time customers spend onboard a bus beyond their scheduled travel time.

Customer Journey Time Performance is the percentage of customers whose journeys are completed within 5 minutes of their scheduled time.

This dataset covers data between 2017 and 2019. For data from 2020 on, use https://data.ny.gov/Transportation/MTA-Bus-Customer-Journey-Focused-Metrics-Beginning/wrt8-4b59/about_data.

额外候车时间系指顾客在站点等候的平均时间，该时间超出其预定候车时间。额外乘车时间系指顾客在公交车上平均花费的时间，该时间超出其预定乘车时间。顾客行程时间绩效指标为完成行程时间与预定时间相差不超过5分钟的顾客百分比。本数据集涵盖2017年至2019年的数据。自2020年起的数据，请访问https://data.ny.gov/Transportation/MTA-Bus-Customer-Journey-Focused-Metrics-Beginning/wrt8-4b59/about_data获取。