This study investigates how human, structural, relational, and renewal capital influence service innovation performance, with dynamic capability as a mediating factor. Grounded in Resource-Based View,
Purpose: Co-creation of business value has attracted research attention in recent years. However, few of them studied this subject from the provider side. Due to intensive competition in the markets t
This is the data of the study "Service Innovation Performance: The Role of Customer Involvement, Dynamic Capability, and their Interactions". In this study , six hypotheses were proposed. H1:CI has a