ABCD

该数据集包含了大约1万个客户与客服之间的对话，覆盖了55个意图。根据公司指导原则，客服在对话中需要遵循明确的流程，这使得该数据集成为评估合规性要求理想的资源。此外，该数据集旨在用于评估对话中工作流程政策的合规性，任务面向对话系统评估。

This dataset contains approximately 10,000 conversations between customers and customer service agents, spanning 55 intents. Per corporate guidelines, customer service agents must follow explicit workflows during their interactions, which makes this dataset an ideal resource for evaluating compliance requirements. Additionally, this dataset is designed to assess the compliance of workflow policies in conversational scenarios, targeting dialogue system evaluation tasks.

搜集汇总

背景与挑战

背景概述

该数据集包含约1万个客户与客服对话，覆盖55个意图，客服遵循明确流程，使其成为评估对话系统工作流程政策合规性的理想资源。数据集旨在用于对话系统评估任务，特别关注合规性要求。