Likelihood to buy again after a poor returns experience in the U.S. 2022

In 2022, a survey revealed that more than six out of ten U.S. consumers would be hesitant to shop again at a store after a negative return experience. Of those surveyed, 16 percent indicated that a bad experience would not affect their decision to make future purchases with the same retailer. Meanwhile, 13 percent stated that it would likely impact their willingness to re-engage with the brand.

在2022年的一项调查中显示，超过六成美国消费者在经历了负面的退换货体验后，将犹豫是否再次在该商店购物。在受访者中，有16%表示不良的购物体验不会影响他们与同一零售商未来购买决策，同时，有13%的人认为这将可能影响他们重新与该品牌建立互动的意愿。