Fado, Urban Popular Song and Intangible Heritage: Perceptions of Authenticity and Emotions in TripAdvisor Reviews

This study concerns four Fado venues in Lisbon (three Fado houses and one theatre with fado show). 2653 TripAdvisor reviews (corresponding to 234,059 words) were collected and analyzed. We gathered all available reviews for each establishment at the time of data collection. The choice of Fado venues was determined by four criteria: i) location in the most touristic quarters of Lisbon (Alfama, Chiado and Bairro Alto), ii) prestige of the fado show, iii) scope of fado experience (in fado houses and theater) and iv) the classification on TripAdvisor, the platform where customer reviews were collected.