1.04 Fire Services Customer Survey (summary)

<div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>The Tempe Fire Medical Rescue Department (TFMR) is an “all-hazards” department that responds to all types of calls for service. The City of Tempe collects data from an annual Community Survey and the monthly TFMR Customer Service Survey to gauge resident perceptions about the quality and satisfaction of city services, programs and direction. The survey results help to determine priorities for the community as part of the City's ongoing strategic management process.</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>&nbsp;</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>This page provides data for the Fire Services Satisfaction performance measure.&nbsp;</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>&nbsp;</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Includes detailed responses to Tempe Fire Medical Rescue Customer Satisfaction Survey.</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>&nbsp;</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Surveys involving medical patients are sent out weekly to Tempe Medical Fire Rescue patients who provided email address at time of treatment. Results are calculated monthly for the prior months responses for review by Tempe Fire Medical Rescue administrators.</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>&nbsp;</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Respondents are asked to answer several questions about their experience. Detailed information about the questions are included in the data dictionary for this dataset.</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>&nbsp;</div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:inherit; font-size:16px;'><span style='border:0px solid currentcolor; box-sizing:border-box; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>View this performance measure dashboard at </span></span><a style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(0, 97, 155); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration:none; text-indent:0px; text-transform:none; word-spacing:0px;' target='_blank' href='https://performance.tempe.gov/' rel='nofollow ugc noopener noreferrer'><span style='font-family:inherit;'><span style='border:0px solid currentcolor; box-sizing:border-box; line-height:1.5;'>performance.tempe.gov</span></span></a><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:inherit; font-size:16px;'><span style='border:0px solid currentcolor; box-sizing:border-box; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>. </span><span style='border:0px solid currentcolor; box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Select </span></span><strong>Safe and Secure Communities</strong><span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:inherit; font-size:16px;'><span style='border:0px solid currentcolor; box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>, then select link for Performance Measure 1.04</span><span style='border:0px solid currentcolor; box-sizing:border-box; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>.</span></span></div><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>&nbsp;</div><p style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:17.12px; margin:0in 0in 0in 0px; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'><a style='border:0px solid currentcolor; box-sizing:border-box; color:rgb(0, 97, 155); font-family:inherit; line-height:1.5; text-decoration:none;' target='_blank' href='https://tempe.gitbook.io/data-dictionary/public-safety/1.04-fire-services-satisfaction' rel='nofollow ugc noopener noreferrer'><strong>Data Dictionary</strong></a></p><p style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:17.12px; margin:0in 0in 0in 0px; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>&nbsp;</p><div style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'><hr /><div style='border:0px solid currentcolor; box-sizing:border-box; font-family:inherit; line-height:1.5;'><div style='border:0px solid currentcolor; box-sizing:border-box; font-family:inherit; line-height:1.5;'><p style='border:0px solid currentcolor; box-sizing:border-box; margin:0px 0px 1rem;'><span style='font-family:inherit; font-size:18px;'><span style='border:0px solid currentcolor; box-sizing:border-box; line-height:1.5;'><strong>Additional Information&nbsp;</strong></span></span></p><div style='border:0px solid currentcolor; box-sizing:border-box; font-family:inherit; line-height:1.5;'>&nbsp;</div><div style='border:0px solid currentcolor; box-sizing:border-box; font-family:inherit; line-height:1.5;'><strong>Source:</strong> <span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:inherit; font-size:16px;'><span style='border:0px solid currentcolor; box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Tempe Fire Medical Rescue Customer Satisfaction Survey</span></span></div><div style='border:0px solid currentcolor; box-sizing:border-box; font-family:inherit; line-height:1.5;'>&nbsp;</div><div style='border:0px solid currentcolor; box-sizing:border-box; font-family:inherit; line-height:1.5;'><strong>Contact:</strong> <span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:inherit; font-size:16px;'><span style='border:0px solid currentcolor; box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Wydale Holmes / Hans Silberschlag (Fire Customer Survey)</span></span></div><div style='border:0px solid currentcolor; box-sizing:border-box; font-family:inherit; line-height:1.5;'>&nbsp;</div><div style='border:0px solid currentcolor; box-sizing:border-box; font-family:inherit; line-height:1.5;'><strong>Contact E-Mail: </strong><a style='background-color:rgb(255, 255, 255); border:0px solid currentcolor; box-sizing:border-box; color:rgb(0, 97, 155); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration:none; text-indent:0px; text-transform:none; word-spacing:0px;' href='mailto:[e-mail]' rel='nofollow ugc'>[e-mail]</a></div><div style='border:0px solid currentcolor; box-sizing:border-box; font-family:inherit; line-height:1.5;'>&nbsp;</div><div style='border:0px solid currentcolor; box-sizing:border-box; font-family:inherit; line-height:1.5;'><strong>Data Source Type</strong>: <span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:inherit; font-size:16px;'><span style='border:0px solid currentcolor; box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Excel</span></span></div><div style='border:0px solid currentcolor; box-sizing:border-box; font-family:inherit; line-height:1.5;'>&nbsp;</div><div style='border:0px solid currentcolor; box-sizing:border-box; font-family:inherit; line-height:1.5;'><strong>Preparation Method:</strong> &nbsp;<span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:inherit; font-size:16px;'><span style='border:0px solid currentcolor; box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Data downloaded from website (Survey Monkey)</span></span></div><div style='border:0px solid currentcolor; box-sizing:border-box; font-family:inherit; line-height:1.5;'>&nbsp;</div><div style='border:0px solid currentcolor; box-sizing:border-box; font-family:inherit; line-height:1.5;'><strong>Publish Frequency:</strong> <span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:inherit; font-size:16px;'><span style='border:0px solid currentcolor; box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Monthly (Fire Customer Survey)</span></span></div><div style='border:0px solid currentcolor; box-sizing:border-box; font-family:inherit; line-height:1.5;'>&nbsp;</div><div style='border:0px solid currentcolor; box-sizing:border-box; font-family:inherit; line-height:1.5;'><strong>Publish Method: </strong>Manual</div></div></div></div>