Improving Customer Orientation through Service Charters
收藏Organisation for Economic Co-operation and Development2026-04-11 收录
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https://www.sigmaweb.org/en/publications/documents/2007/improving-customer-orientation-through-service-charters.html
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This Handbook is to encourage and to support public agencies in Central and Eastern European countries to become more ‘outward-looking’ and improve customer orientation through the effective use of citizen charters.
