Research data of the study "Service Innovation Performance: The Role of Customer Involvement, Dynamic Capability, and their Interactions"

This is the data of the study "Service Innovation Performance: The Role of Customer Involvement, Dynamic Capability, and their Interactions". In this study , six hypotheses were proposed. H1:CI has a positive impact on the operational SIP; H2:CI has a positive impact on customer-related SIP. H3:Dynamic capability, including (a)adaptive capability, (b)absorptive capability, and (c)innovative capability, has a positive impact on the operational SIP. H4:Dynamic capability, including (a)adaptive capability, (b)absorptive capability, and (c)innovative capability, has a positive impact on the customer-related SIP. H5:The interactions between CI and DC (including (a)adaptive capability, (b)absorptive capability, and (c)innovative capability) positively affect the operational SIP. H6:The interactions between CI and DC (including (a)adaptive capability, (b)absorptive capability, and (c)innovative capability.) positively affect customer-related SIP. This study adopted a questionnaire approach to collect this data. Employing data collected from 298 Chinese companies, and using a hierarchical regression analysis, the study finds that customer involvement positively affects both operational and customer-related SIP, dynamic capabilities promotes the operational SIP, but only two dimensions of dynamic capability (i.e. absorptive and innovation capability) improve customer-related SIP. In addition, the interaction between customer involvement and absorptive capability is positively co-related with operational SIP, and the interaction between customer involvement and adaptive capability positively affects customer-related SIP.