FCA performance scorecard - comparison metrics for personal current accounts 2021

The UK Regulators Network (UKRN) have worked with the FCA, the Office of Gas and Electricity Markets (Ofgem), the Office of Communications (Ofcom), the Water Services Regulation Authority (Ofwat), and the Consumer Council for Water (CCW) to produce scorecards on the performance of regulated sectors.

This performance scorecard highlights some of the information available on personal current accounts (PCAs), and can help customers choose their provider by highlighting:

- good and poor performers
- how easily they can carry out day-to-day banking activities
- the reliability of the service they receive

These metrics should also increase the incentive for firms to offer better service, helping customers to get the most out of their personal current accounts.

英国监管网络（UKRN）与英国金融行为监管局（FCA）、天然气和电力市场办公室（Ofgem）、通信办公室（Ofcom）、水务监管局（Ofwat）以及水务消费者委员会（CCW）合作，编制了关于受监管行业绩效的评分卡。此绩效评分卡突显了个人活期账户（PCAs）可获取的一些信息，并有助于客户通过凸显以下方面来选择其服务提供商：优秀与欠佳的执行者、日常银行业务的便捷性以及所获得服务的可靠性。这些指标还应提高企业提供更优质服务的动力，助力客户从个人活期账户中获得最大利益。