Alley Repair and Flooding Service Requests

Data Custodian: 311 Data Currency Comments: The data will be updated frequently, often multiple times per month. Dataset Description: Open paved alley maintenance. The dataset contains information on customer initiated service requests entered into the City of Windsor 311 system from various channels (phone, email, online self-serve, text, mobile app, chat). 311 manages the service request data for City of Windsor departments and divisions represented in this dataset. As such, 311 consulted the participating divisions and subject matter experts for this release. This data set is extracted electronically from the 311 customer request management system. Data Accuracy Comments: This data represents only a portion of overall City of Windsor services and the number and location of service requests will not be representative of the full range of services provided by the City of Windsor. This data represents requests for service entered into the 311 system initiated from the customer's perspective based on description provided by the customer at the time of contact with 311. However, during the request fulfillment process, it could be determined that the customer's request may not be valid or may need to be adjusted. For example a request for a tree trim is made, but upon investigation by the Forestry department it is determined that the tree is on private property and therefore the responsibility of the property owner to maintain. Review of data should take into consideration the urban attributes and context of the issue being reported, such as vegetation density, population density, age of infrastructure asset, zoning and applicable by-laws, and it should also be noted that multiple reports may be received for the same issue, which can influence results. Attributes: Service Request Description: A text field of the request for service description created within the 311 system. The 311 service creates requests on behalf of the customer and forwards it to the appropriate department or division for action. Department: A text field indicating the department or division responsible to follow up on the request for service. Channel of Service: A text field indicating the channel by which the inquiry was received: phone, email, online, text, or chat. Created Date: Numeric field indicating the date and time the service request was entered into the system. Block: Numeric field representing the block location of the reported service request. If no municipal address exists, this field will be blank. Street: Text field providing the street name location of the reported service request. Ward: Alpha numeric field indicating the political ward associated with the reported service request.数据保管方：311数据 数据更新说明：本数据集将进行高频更新，通常每月更新多次。 数据集描述：本数据集聚焦开放式铺装小巷维护主题，收录了温莎市通过多渠道（电话、电子邮件、线上自助服务、短信、移动应用、在线聊天）提交至温莎市311服务系统（311 System）的用户发起的服务请求信息。311系统负责管理温莎市各部门及分支机构的服务请求数据，因此本次数据集发布前，311团队已征询参与部门与相关领域专家的意见。本数据集从311客户请求管理系统（311 Customer Request Management System）中以电子方式提取得到。 数据准确性说明：本数据集仅涵盖温莎市部分服务内容，服务请求的数量与分布无法代表温莎市提供的全部服务范畴。本数据集收录的服务请求均为用户在与311系统对接时，基于自身描述提交的诉求，但在请求处置流程中，可能会核实发现用户诉求无效或需要调整。例如，用户提交树木修剪申请，但经林业部门勘查后确认该树木位于私人领地，应由业主自行负责维护。在使用本数据集时，需结合报告事件的城市属性与背景信息进行研判，例如植被密度、人口密度、基础设施资产使用年限、分区规划与适用附属法规，同时需注意同一问题可能收到多份报告，这会对分析结果产生影响。 字段属性： 服务请求描述：311系统内生成的服务诉求文本字段，311系统将代表用户创建请求并转发至对应部门或分支机构进行处置。 负责部门：用于标识跟进该服务请求的部门或分支机构的文本字段。 服务渠道：用于标识诉求接收渠道的文本字段，包括电话、电子邮件、线上渠道、短信或在线聊天。 创建日期：数值型字段，记录服务请求录入系统的日期与时间。 街区：数值型字段，标识服务请求报告的街区位置，若无市政地址，则该字段留空。 街道：文本字段，提供服务请求报告的街道名称位置信息。 选区：字母数字混合字段，标识与服务请求相关的政治选区。