Conflict Resolution (Analyzing Employee Disagreement) at Solidarity for Afghan Families (SAF) Organization, in Afghanistan

This case study examines a conflict resolution incident at Solidarity for Afghan Families (SAF), a nongovernmental organization dedicated to empowering Afghan families against various socio-economic challenges. Following a violent altercation between the Director General and the Logistics Manager, both employees violated SAF's General Employment Conditions (GEC), prompting an investigation by the Trustees Board. The board's decisions included job demotions, alternative positions, and separation of work locations, aimed at upholding organizational standards while acknowledging the employees' past contributions. A reconciliation process followed, where both individuals expressed regret and worked toward mending their professional relationship, serving as a powerful example for the organization. This incident underscores the importance of effective conflict resolution in NGOs, demonstrating how proactive leadership, open communication, and a commitment to organizational values can restore morale and strengthen team dynamics. The findings highlight the critical role of conflict management in fostering a collaborative workplace culture essential for achieving SAF's mission of supporting Afghan families.