311 Case Data

311 Case Dataset Summary About this data: This data contains information on 311 calls and online requests received by the City of Rochester 311 call center. 311 operators enter this information in on each call or request for service that comes into the call center. Dictionary: Subject: Broad subject of the 311 request or inquiry. Reason: Reason for 311 request or inquiry. Type: Specific type or request or inquiry within the broader subject and reason. Department: City of Rochester department responsible for responding to the request or inquiry. Administration: City of Rochester Administration DES: Department of Environmental Services ECD: Emergency Communications Department Finance: Finance Department NBD: Neighborhood and Business Development NULL: No applicable department RPD: Rochester Police Department Bureau: City of Rochester bureau within a larger department responsible for responding to the request or inquiry. Request Date: Date and time of call or request. Street Name: Street location of request for service. ZIP: ZIP code of request for service. Source: This data comes from the Verint system, used by 311 staff to log and track requests. This dataset is for the calendar year 2021.